Policies & Product Safety

Returns & Refunds

Thanks for shopping with us. Every piece is made just for you when you place your order, so please give this a quick read before you buy.

All sales are final, except for items that arrive damaged or defective.

Damaged or defective items

If your order arrives damaged, defective or misprinted, or we sent you the wrong item or size, we'll make it right with a full refund or a free replacement, whichever you prefer. Just let us know within 14 days of delivery by emailing hello@outtapocketclothing.com with:

Your order number
The date your order was delivered
Clear photo(s) of the issue
For a wrong size, a photo of the size label

We'll personally look at it and get back to you within two business days. Refunds go back to your original payment method. In most cases you won't need to send the item back, but we may ask for more photos or for the item to be returned (at our cost, we'll tell you where to send it) before we issue a refund or replacement. We may decline requests we have good reason to believe are fraudulent or abusive.

Normal wear and tear from wearing, damage from washing, and small color differences between your screen and the real product aren't considered defects.

Returns and exchanges

Because everything is made to order, we can't accept returns or exchanges for the wrong size or a change of mind. Please check the size guide before ordering.

Order changes

Need to change or cancel an order before it ships? Email us as soon as possible. Once an order is in production, we may not be able to change it.

This policy does not limit any statutory rights you may have under applicable consumer protection laws.

Last updated: September 28, 2026

Shipping

Every piece is made just for you when you place your order. Here's what to expect once you do.

Processing time

Orders are made and shipped within 1-3 business days. Weekends, holidays and busy periods can occasionally add a little extra time. Processing time is separate from delivery time.

Delivery time

Once your order ships, delivery usually takes 2-5 business days in the US and 3-7 business days elsewhere. Delivery times are estimates, not guarantees.

Shipping costs

Shipping costs are calculated at checkout based on your location and order, and shown before you pay.

Tracking

You'll receive a shipping confirmation email with your tracking number as soon as your order ships. Tracking can take 24-72 hours to show the first update. That's normal.

Orders in more than one package

Different items can be made at different production facilities, so a mixed order may arrive in more than one package. Each package gets its own tracking.

Your shipping address

Please double-check your address before placing your order. If you notice a mistake, email us right away. We'll do our best to fix it before your order ships, but we can't guarantee changes once it's in production. If an order can't be delivered because of an incorrect or incomplete address, reshipping costs are paid by you.

Delays

Carriers, customs, weather and other events outside our control can occasionally delay delivery. A delay doesn't mean your package is lost. If your tracking hasn't updated in 5 business days, email us and we'll look into it with the carrier.

Lost packages

If your package is lost in transit, we'll send you a replacement or give you a refund once the carrier confirms it's lost.

Marked as delivered but not received?

Please check around your door, mailbox, with neighbors and with anyone at your address. Carriers sometimes mark packages as delivered a little early, so give it 24 hours. Still nothing? Email us with your order number and we'll open an investigation with the carrier.

Customs and import fees

Depending on your country, customs duties, taxes or import fees may apply. Unless stated otherwise at checkout, these are paid by you.

Damaged, defective or wrong items

See our Refund Policy.

Questions?

Email us at hello@outtapocketclothing.com with your order number and we'll get back to you within two business days.

Last updated: September 28, 2026

Privacy Policy

Outta Pocket operates this store and website, together with the related information, content, features, tools, products, and services made available through them, to provide you, our customer, with a curated shopping experience (collectively, the “Services”).

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will control with respect to those matters.

PLEASE READ THIS POLICY

Please review this Privacy Policy carefully.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your personal information may be collected, used, and disclosed as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

For purposes of this Privacy Policy, “personal information” means information that identifies you or that can reasonably be associated or linked with you or another individual.

Information that has been collected anonymously or has been de-identified so that it cannot reasonably be used to identify or be linked to an individual is not considered personal information.

Depending on how you interact with the Services, where you are located, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including information or inferences derived from that information:

Contact information, such as your name, billing address, shipping address, postal address, telephone number, and email address.
Payment and financial information, such as credit or debit card information, financial account information, payment details, transaction information, payment method, payment confirmations, and other information associated with completing a payment.
Account information, such as your username, password, security questions, preferences, and account settings.
Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about your previous transactions.
Communications, including information you provide when contacting us, such as the contents of customer service requests or other correspondence.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers associated with your device or connection.
Usage information, including information about how, when, and in what manner you interact with, browse, or navigate the Services.

SOURCES OF PERSONAL INFORMATION

We may obtain personal information from several sources, including:

Directly from you, including when you create an account, browse or use the Services, communicate with us, place an order, or otherwise provide information to us.
Automatically through the Services, including information collected from your device when you use our Services or visit our websites, including through cookies and similar technologies.
From service providers, including providers we engage to supply technology, infrastructure, or other services and providers that collect or process information on our behalf.
From business partners and other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

The way we use your personal information depends on how you interact with us and which Services you use. We may use personal information for the following purposes:

Provide, Personalize, and Improve the Services

We may use your personal information to operate and provide the Services, including to perform our contractual obligations to you, process payments, fulfill orders, remember your preferences and products of interest, send account-related notifications, process purchases, returns, exchanges, and other transactions, create and manage customer accounts, arrange shipping, facilitate returns and exchanges, allow customers to submit reviews, and provide a more personalized shopping experience.

This may include using information about your activity and purchases to make product recommendations and otherwise improve and tailor the Services.

Marketing and Advertising

We may use personal information for marketing, advertising, and promotional purposes.

This can include sending promotional communications by email, text message, or postal mail, as well as displaying advertisements for products or services through the Services or on other websites.

Advertising and promotional communications may be based on products you have previously purchased or added to your cart, as well as other activity associated with your use of the Services.

Security and Fraud Prevention

We may process personal information to authenticate accounts, maintain a secure payment and shopping environment, identify, investigate, prevent, or take action concerning suspected fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services.

If you create an account, you are responsible for protecting your account credentials. We strongly recommend that you do not disclose your username, password, or other account access information to anyone else.

Communicating With You

We may use personal information to respond to customer inquiries, provide customer support, communicate with you regarding the Services, provide effective customer service, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use personal information where necessary to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement or government authorities.

This may also include investigating or participating in civil discovery, actual or potential litigation, or other legal proceedings, as well as enforcing or investigating possible violations of our terms, policies, or other applicable requirements.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate business, operational, legal, or other purposes consistent with this Privacy Policy.

These disclosures may include:

Service providers and other third parties that perform services on our behalf, including providers involved in technology and IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, shipping, and other business operations.
Business and marketing partners that assist us with advertising, marketing, and promotional activities. These partners may process information in accordance with their own privacy policies and notices. Depending on where you live, you may have the right to request that we do not share certain information for targeted advertising or marketing based on your online activity across different merchants and websites. You can exercise applicable opt-out rights through our Data Sharing Opt-Out page.
Third parties at your direction or with your consent, including where you specifically request or authorize us to disclose information, such as when information is needed to ship products to you or when you use social media features, widgets, or login integrations.
Our affiliates or other entities within our corporate group, where applicable.
Parties involved in business transactions or legal matters, including in connection with a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar transaction, as well as where disclosure is necessary to comply with legal obligations, respond to subpoenas, search warrants, or similar requests, enforce applicable terms or policies, or protect and defend the Services, our rights, our users, or others.

OUR COMMERCE AND TECHNOLOGY SERVICE PROVIDERS

The Services rely on third-party commerce, technology, infrastructure, and service providers that host, operate, support, or otherwise help us provide the Services.

Information that you submit through the Services may therefore be transmitted to and processed by these providers and other third parties, including parties that may be located in countries outside of your place of residence, where necessary to operate, maintain, secure, and improve the Services.

Certain service providers may also offer enhanced features or functionality that use information and data generated through your interactions with our store, as well as interactions with other merchants or with those providers.

Where applicable, these providers may independently determine how certain personal information is processed in connection with the services they provide. This may include responsibility for responding to certain requests concerning personal information processed directly by them.

Where your rights allow you to request access, deletion, correction, restriction, portability, or other action concerning information processed by a third-party service provider, you may be directed to that provider or its applicable privacy mechanism where appropriate.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites, applications, or other online platforms operated by third parties.

If you follow a link to a website or service that we do not operate or control, you should review that third party’s privacy policy, security practices, and applicable terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of third-party websites or platforms, or for the accuracy, completeness, or reliability of information provided through them.

Information that you disclose through public or semi-public platforms, including information shared through third-party social networking services, may be visible to other users of those platforms and may be used by us or the applicable third party without limitations on use imposed by us.

The presence of a third-party link within our Services does not, by itself, constitute an endorsement of that website, platform, its content, or its owners or operators, except where expressly stated through the Services.

CHILDREN’S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are below the age of majority applicable in their jurisdiction.

If you are the parent or legal guardian of a child who has provided personal information to us, you may contact us using the information provided in the Contact section below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures to help protect personal information against unauthorized access, use, alteration, or disclosure.

However, no security system or method of transmitting information over the internet is completely secure or impenetrable, and we cannot guarantee absolute or perfect security.

Information transmitted to us may also be vulnerable while it is in transit. For this reason, we recommend that you avoid using unsecured communication channels to send sensitive or confidential information.

The period for which we retain personal information depends on several factors, including whether the information is necessary to maintain your account, provide the Services, fulfill legal or regulatory obligations, resolve disputes, enforce agreements, or otherwise comply with applicable contracts, policies, or legal requirements.

YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have some or all of the rights described below regarding your personal information.

These rights are not absolute, may only apply in certain circumstances, and may be subject to exceptions or limitations under applicable law. In some circumstances, we may lawfully decline a request.

Right to Access / Know

You may have the right to request access to the personal information we maintain about you.

Right to Delete

You may have the right to request that we delete personal information that we maintain about you.

Right to Correct

You may have the right to request that we correct personal information we maintain about you that is inaccurate.

Right to Portability

You may have the right, in certain circumstances and subject to applicable exceptions, to receive a copy of the personal information we maintain about you and request that it be transferred to another party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to opt out of certain processing activities considered “targeted advertising” under applicable privacy laws.

You may exercise applicable opt-out rights through our Data Sharing Opt-Out page.

If you visit our website with the Global Privacy Control (GPC) preference signal enabled, we may automatically treat that signal as a request to opt out for the device and browser from which the signal is sent, where required by applicable law.

Where we are able to associate the device transmitting the signal with an account, we may also apply the applicable opt-out request to that account.

More information about Global Privacy Control is available at globalprivacycontrol.org.

Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be transmitted by your browser or device.

Managing Communication Preferences

We may send you promotional emails or other marketing communications.

You may unsubscribe from promotional communications at any time by using the unsubscribe mechanism included in our marketing emails.

Even if you opt out of promotional communications, we may continue to send non-promotional communications, including messages relating to your account, purchases, orders, or other transactions.

RIGHTS FOR UK AND EUROPEAN ECONOMIC AREA RESIDENTS

If you reside in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations under local law, you may have additional rights in relation to your personal information.

These may include the following:

Right to Object to or Restrict Processing

You may have the right to object to certain processing of your personal information or request that we restrict processing for particular purposes.

Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing that took place before your consent was withdrawn.

You may exercise applicable privacy rights through the Services where available or by contacting us using the information provided below.

Where personal information is processed directly by one of our third-party service providers, certain rights requests may need to be addressed through the applicable provider’s privacy process.

EXERCISING YOUR RIGHTS

You may exercise any privacy rights available to you by contacting us using the information provided in the Contact section below or through the relevant mechanisms made available through the Services.

We will not discriminate against you because you exercise your applicable privacy rights.

To protect your personal information, we may need to verify your identity before processing a request, where permitted or required by applicable law.

Where allowed by law, you may appoint an authorized agent to submit a privacy request on your behalf.

Before acting on a request submitted by an authorized agent, we may require documentation demonstrating that you have authorized the agent to act for you. We may also require you to verify your identity directly with us.

We will respond to qualifying requests within the timeframe required by applicable law.

COMPLAINTS

If you have concerns or complaints regarding the way we collect, use, or process your personal information, please contact us using the information provided below.

Depending on where you reside, you may have the right to appeal our response or submit a complaint directly to the data protection authority responsible for your jurisdiction.

For individuals in the European Economic Area, a list of relevant supervisory authorities is available through the European Data Protection Board.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to, stored in, or processed in countries outside the country in which you live.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we will rely on recognized and legally permitted transfer mechanisms, including the European Commission’s Standard Contractual Clauses or equivalent contractual safeguards issued or recognized by the relevant UK authority, where applicable.

These mechanisms may not be required where the recipient country has been formally recognized as providing an adequate level of protection for personal information.

CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time.

Changes may be made to reflect updates to our business practices, the Services, legal or regulatory requirements, or other operational considerations.

When we make changes, we will publish the updated version on this website, revise the “Last updated” date at the end of this policy, and provide any additional notice required by applicable law.

CONTACT

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us:

Email: hello@outtapocketclothing.com

For purposes of applicable data protection laws, we are the data controller of your personal information.

Last updated: September 28, 2026

Terms of Service

Overview

Welcome to Outta Pocket. The terms "we", "us" and "our" refer to Outta Pocket. We operate this store and website, including all related content, features, tools, products and services (the "Services").

These Terms of Service ("Terms"), together with the policies referenced in them, describe your rights and responsibilities when you use the Services. By visiting or using the Services, or by placing an order, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Services.

Nothing in these Terms limits any statutory rights you may have under the consumer protection laws that apply to you.

1. Access and account

By agreeing to these Terms, you confirm that you are at least the age of majority where you live, or that you are using the Services with the consent of a parent or guardian.

You may be asked to provide information such as your email address and billing, payment and shipping details. You confirm that the information you provide is correct, current and complete.

You are responsible for keeping your account login details secure and for all activity on your account. You may not transfer, sell or share your account with anyone else.

2. Our products

Every product is made to order when you place your order. We do our best to show our products accurately, but colors and details may look slightly different depending on your screen and device settings. Small variations like these are normal and are not considered defects.

We may change product descriptions, discontinue products, or limit quantities available to any person or region at any time.

3. Orders

When you place an order, you are making an offer to buy. Your order is accepted when we confirm it and your payment has been processed. We may decline or cancel an order, for example if a product is unavailable, if there is an error in pricing or product information, or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full.

Because every product is made to order, we may not be able to change or cancel an order once it has gone into production. Please review your order, size and shipping address carefully before you submit it.

Returns and refunds are covered by our Refund Policy.

You confirm that your purchases are for your own personal use and not for commercial resale.

4. Prices and payment

Prices, discounts and promotions may change at any time. The price you pay is the price shown when you place your order, as confirmed in your order confirmation email. Any taxes, shipping costs and applicable fees are shown at checkout before you pay.

Promotions may have their own terms. If a promotion's terms conflict with these Terms, the promotion's terms apply. Unless stated otherwise, discounts can't be combined, and only the best available discount is applied.

You confirm that the payment information you provide is correct and that you are authorized to use the payment method.

5. Shipping and delivery

Delivery times are estimates, not guarantees. We're not responsible for delays caused by carriers, customs or other events outside our control. More details are in our Shipping Policy.

If something goes wrong with your delivery, email hello@outtapocketclothing.com with your order number and any details that help, like tracking information or photos. We look at every case individually and make it right where it's fair.

Damaged, defective or wrong items are covered by our Refund Policy.

6. Intellectual property

All content on the Services, including our designs, logos, brand name, text, images and graphics, belongs to Outta Pocket or its licensors and is protected by copyright, trademark and other intellectual property laws.

You may use the Services for your own personal, non-commercial use only. You may not copy, reproduce, distribute, modify or use our designs or content for any other purpose without our written permission.

7. Third-party tools and links

The Services may include tools, content or links provided by third parties. We don't control them and aren't responsible for their content, accuracy or practices. Your use of third-party tools and websites is at your own risk and subject to their own terms.

8. Our service providers

The Services are supported by third-party technology, hosting, payment and fulfillment providers. Your purchase is made directly with Outta Pocket. To the extent permitted by law, our service providers are not responsible for any part of the sale between you and us.

9. Privacy

Your personal information is handled as described in our Privacy Policy.

10. Reviews and feedback

If you send us or post reviews, photos, ideas or other feedback ("Feedback"), you give us a free, worldwide, non-exclusive license to use, reproduce, publish and display it, including in our marketing. You confirm that you own the rights to your Feedback, that it is honest and reflects your own experience, and that it doesn't violate anyone else's rights or any law. We may edit or remove Feedback that is unlawful, offensive or misleading.

11. Errors and inaccuracies

Occasionally the Services may contain errors in product descriptions, pricing, promotions, shipping costs or availability. We may correct these errors at any time. If an error affects an order you've already placed, we'll contact you, and you can choose to continue at the correct price or cancel for a full refund.

12. Prohibited uses

You may use the Services for lawful purposes only. You may not use them to:

Break any law or infringe anyone's rights
Harass or harm anyone
Send spam or spread malware
Impersonate others
Scrape or collect data with automated tools, including AI agents that don't identify themselves
Interfere with the security or operation of the Services

We may suspend or close accounts that break these Terms.

13. Disclaimer

Information on the Services is provided for general information purposes. To the extent permitted by law, the Services are provided "as is" and "as available". This does not affect your statutory rights regarding the products you buy, including your rights if a product is faulty.

14. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profit, data or business opportunity, arising from your use of the Services or products. Our total liability for any order is limited to the amount you paid for that order.

Nothing in these Terms limits or excludes our liability where the law doesn't allow it, including liability for death or personal injury caused by our negligence, for fraud, or under mandatory consumer protection laws.

15. Indemnification

To the extent permitted by law, you agree to cover any claims, losses or costs we face because you broke these Terms or the law, or infringed someone else's rights.

16. Termination

We may suspend or end your access to the Services if you break these Terms. Sections that by their nature should continue, such as Intellectual Property and Limitation of Liability, continue to apply afterwards.

17. Severability and entire agreement

If any part of these Terms is found to be invalid, the rest remains in effect. These Terms, together with our policies, are the entire agreement between you and us about the Services. If we don't enforce a right, that doesn't mean we've waived it.